Old River Seasonings ships all of its products via FedEx or USPS Priority Mail. Shipping usually takes 4-10 business days unless otherwise notified. FedEx does not ship to PO BOXES. If you do need to ship to a PO Box, you must request shipping via USPS. Other than a the PO Box you must provide us with a physical address, the same as the Credit Card billing address, when placing your order. We are not responsible for delays incurred after departure from our store. Most orders are shipped within 2 business days, assuming that the merchandise is in stock.

Please also note that the shipping rates for the items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

At checkout, we require the credit card customer identification number (CIN/CID/CVV) with every online purchase made with American Express, Discover MasterCard and Visa Cards. The CIN/CID/CDD is a 3 or 4 digit, numeric value that provides a cryptographic check of the information embossed on the card. This security feature is designed to protect you against consumer fraud. Your CIN/CID/CVV will not be stored or maintained on any of our systems and you will need to provide the number every time a purchase is made on Old River Seasonings.

At Old River Seasonings, we are committed to providing excellent customer service and outstanding value while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences, dates of special occasions related to people you buy gifts for (e.g., birthdays), and billing and shipping information. Under no circumstances do we give, sell or rent this information to other businesses, and we strictly protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in Old River Seasonings. Our Privacy Policy is explained in more detail below.

Returns

We will gladly accept the return of our seasoning if it arrives damaged or defective in any way for 3 days from the date of receiving.